Client service is the foundation of BLA’s longevity. Our approach to managing benefit plans goes far beyond routine comparisons of insurance policies or administrative services. BLA’s service objective is simple - be an extension of the client’s human resources department by handling the administration of benefit plans and their service-related issues.
Employee Implementation Meetings — BLA implements new benefit plans on-site, meeting with employees to explain benefits to ensure comprehension.
Enrollments/New Hires/Terminations — BLA handles all changes and correspondence with insurance carriers on client’s behalf.
Voluntary/Worksite Enrollment Meetings — BLA discusses benefit offering, benefit advantages and handles on-site enrollment process.
Toll-Free Number — Licensed agents are available to answer questions and aid in service-related questions and issues.
Assigned Account Management Team
Employee Awareness Meetings
24/7 Web Portal access for all members to all the employee benefits provided by the Client, which includes links to all providers, contacts, forms, and FAQ’s
BLA assists with all correspondence to the providers on new hires, terminated behalf of the client